General

How much is the shipping fee?

For orders within Singapore, Standard Shipping is $2 and Same Day Delivery is $10.

Do you have free shipping?
Yes! Standard Shipping within Singapore is free for orders above $80.

Do you ship internationally?
Yes! We ship to Malaysia and Indonesia for now. Please find more information on overseas shipping at Shipping Policies. 
  
When will my order arrive?
Please allow between 1 to 3 business days for Standard Shipping. Express/Same Day Delivery can be arranged at $10 for orders placed before 1pm during weekdays.
 
Can I cancel or change my order once it is placed?
Yes, please email us at hello@koalaspark.sg.
 
Do you have an exchange policy?
This depends -case by case basis. Please email us at hello@koalaspark.sg or message us from the website to check.
 
Where can I contact you in case of concerns with the products?
You can reach us by sending us your inquires on our Contact Page or contact us directly at hello@koalaspark.sg. We are happy to answer any inquires or to provide toy recommendations when required.